Reporting to: Stadium Operations Manager
Job Purpose: To deliver first class customer service and maximize opportunities for using the facilities by encouraging and working with all users, helping to create a welcoming and professional environment.
You must be able to work unsupervised, under pressure and be able to meet deadlines and be able to demonstrate team working.
Location: The John Jenkins Stadium, PO3 6LA, also may be required on occasions at our head office, Pompey in the Community PO4 8TB.
Contract: Casual Contract which may progress to part-time contract
Working Hours: Flexible, mainly evenings and weekends
Salary:
- £14 (aged 21 and over)
- £12 (aged 18 to 20)
- £7.55 (aged under 18)
Roles & Responsibilities:
- Prepare facility to ensure first-class customer experience
- Support risk management checks and inspections to identify areas of repair and/or improvement
- Support and assist with 3G grass, and building maintenance ensuring that the facilities are maintained to a high standard
- Support and assist with facility booking processes and procedures
- Supervise and control entrance areas to ensure customers access and exit the facility appropriately
- Responsibility for other support services, such as waste disposal, cleaning, parking, and pitch logistics
Customer Excellence:
- Ensure high overall standards and appearance of the facility are maintained
- Comply with policies, procedures and standards
- Build and maintain positive relationships with hirers to support the delivery of bookings
Safeguarding:
- Ensure that the safeguarding of young and vulnerable people is always prioritised, and all safeguarding, policy and procedures are followed
- Ensure that all participants and their families are aware of and encouraged to report any safeguarding concerns they may have using the iTrust system. See on site posters.
Skills | Knowledge/Experience | |
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Non-Essential (Beneficial to the role) |
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Application Deadline: 9am July 23rd 2025
Interviews to be held: 1 week after closing date