Reporting to: Stadium Operations Manager 

Job Purpose: To deliver first class customer service and maximize opportunities for using the facilities by encouraging and working with all users, helping to create a welcoming and professional environment.
You must be able to work unsupervised, under pressure and be able to meet deadlines and be able to demonstrate team working. 

Location: The John Jenkins Stadium, PO3 6LA, also may be required on occasions at our head office, Pompey in the Community PO4 8TB. 

Contract: Casual Contract which may progress to part-time contract  

Working Hours: Flexible, mainly evenings and weekends 

Salary:  

• £14 (aged 21 and over) 

• £12 (aged 18 to 20)  

• £7.55 (aged under 18) 

Roles & Responsibilities: 

• Prepare facility to ensure first-class customer experience 

• Support risk management checks and inspections to identify areas of repair and/or improvement 

• Support and assist with 3G grass, and building maintenance ensuring that the facilities are maintained to a high standard 

• Support and assist with facility booking processes and procedures  

• Supervise and control entrance areas to ensure customers access and exit the facility appropriately 

• Responsibility for other support services, such as waste disposal, cleaning, parking, and pitch logistics 

Customer Excellence: 

• Ensure high overall standards and appearance of the facility are maintained  

• Comply with policies, procedures and standards 

• Build and maintain positive relationships with hirers to support the delivery of bookings 

Safeguarding: 

• Ensure that the safeguarding of young and vulnerable people is always prioritised, and all safeguarding, policy and procedures are followed 

• Ensure that all participants and their families are aware of and encouraged to report any safeguarding concerns they may have using the iTrust system. See on site posters. 

 

 

	Skills	Knowledge/Experience
Essential (required to fill the role)	Multi-tasking and prioritising  Working unsupervised & under pressure  Working as part of a team  Communicate effectively	Importance of customer service  Drive for excellence
Non-Essential (Beneficial to the role)	Able to use Microsoft office applications, such as Word, Excel & Outlook	Working in a customer focused environment

 

Application Deadline: 9am July 23rd 2025 

Interviews to be held: 1 week after closing date