We’re looking for enthusiastic Tea Hut Assistants to join our team! 

 

Job Title: Tea Hut Assistant 

Reporting to: Stadium Supervisor  

Job Purpose: To deliver first class customer service and helping to create a welcoming and professional environment. You must be able to work unsupervised and be able to demonstrate team working. 

Location: The John Jenkins Stadium, PO3 6LA 

Contract: Casual Contract 

Working Hours: Flexible, mainly evenings and weekends 

Salary:  

  • £12.21 (aged 21 and over) 
  • £10 (aged 18 to 20) 
  • £7.55 (aged under 18) 

 

Operational Duties 

  • Set up and maintain the tea hut to deliver a high-quality customer experience. 
  • Serve customers with hot beverages, cold non-alcoholic drinks, and snacks in accordance with food hygiene and safety standards. 
  • Keep the serving area clean, tidy, and well-stocked throughout each shift. 
  • Operate the till system and process card payments accurately. 

Customer Service 

  • Uphold high standards of service and presentation across the facility. 
  • Represent Pompey in the Community with professionalism and pride, adhering to all relevant policies and procedures. 
  • Engage positively with customers, promoting repeat visits and encouraging a friendly atmosphere. 

Safeguarding Responsibilities 

  • Prioritise the safety and well-being of young and vulnerable people at all times. 
  • Follow all safeguarding policies and procedures diligently. 
  • Ensure participants and their families are aware of how to report any concerns via the iTrust reporting process (see venue signage). 

Person Specification 

Essential Skills & Attributes 

  • Excellent customer service skills 
  • Ability to work independently and remain calm under pressure when it gets busy 
  • Strong team player with good communication skills 

Essential Knowledge & Experience 

  • Understanding the value of great customer service 
  • A personal drive for high standards and attention to detail 

Desirable Skills 

  • Experience handling card payments and serving food/drinks 

 

Application Deadline: 9am July 23rd  2025 

Interviews to be held: 1 week after closing date